Furniture FAQ's

Shopping

The short answer:

The short answer: We are a small company devoted to creating high quality American made furniture. We are environmentally friendly, and we use sustainably harvested North American wood. In addition, we plant trees to rebuild rainforests and we have a mission to save the monarch butterfly from extinction. Our friendly and knowledgeable sales team are available by phone, live chat or email 6 days a week, and we have a comprehensive shipping network that delivers to the lower 48 states.

The long answer:

Read more about the advantages of buying furniture from Vermont Woods Studios.

At our furniture showroom Stonehurst, in Vernon, Vermont, you can see a sampling of pieces made by each of our craftsmen and address your questions directly to our knowledgeable sales staff. If you can’t manage a trip to our Vermont showroom, please give us a call. We are happy to provide you with an in-depth understanding of our products, how they are crafted, our woods, our finishes and any other details you may want to know. We can even send wood and finish samples to your home. We also offer virtual tours. Please see our showroom page for more information about our showroom hours.

Our showroom is currently closed until further notice. Please see our Covid 19 page for details.

Yes we do! Though our catalog does not contain all of the inventory you see online, it does have beautiful, high-resolution images of our wood furniture that not only highlight its beauty but also provide decorating and design ideas. Visit our catalog page to request a copy.

You can see our current sales, coupons and discounted furniture on our Fine Furniture Deals & Discounts page.

Yes, however we do have some restrictions on custom products. Please contact our sales team for more information.

We can often make adjustments to the dimensions of a standard product. Please contact our sales team for more information.

Furniture Construction and Finishes

Furniture construction varies from piece to piece, craftsman to craftsman. All of our construction details are listed on our product pages. contact us if you would like more details on the construction of your furniture.

Veneers may be used in certain parts of construction where it is the best choice for that piece. For example, framed panels, that is panels surrounded on all four sides, are made of high grade, veneered plywood. In these instances, solid wood can expand and possibly damage a piece, particularly during periods of high humidity. Using a veneer would prevent this from happening, since it does not expand and contract like solid wood does. This method is used for Case Backs and Drawer Bottoms as well. Other reasons to use veneers in certain areas include weight considerations, construction stability and aesthetics. If you have questions about a specific piece, please contact our sales team for more information.

Each of our craftsmen uses different finishes and finishing methods on their furniture. Visit our finishes pages to see what type of finish each craftsman uses or use the “construction details” tab on the product pages to see the finish used on the furniture you are interested in.

We strive to make our furniture with toxic-free wood (see: Truly Green Furnishings: Chemical Free Organic Furniture). All of our wood is kiln-dried hardwood. Our craftsmen use water-based glues that are low in chemicals and are sealed into the wood. All furniture finishes have some level of VOCs but we consistently use low VOC finishes, which means once the finish is dried, the VOCs are mostly gone.

If you have a preference for finish, let us know and we can see if our craftsmen can accommodate.

If you are still unsure about how our finishes will interact with your chemical sensitivity, please let us know more about your particular sensitivities as well as what products you are interested in and we can discuss your options.

Ordering and Payment

We accept Mastercard, Visa, American Express, Discover and Paypal. We also accept Paypal credit, and we can take payment via check. Cash payments can be made for in-store purchases.

Your card is charged at the time of sale. As our pieces are made to order, our workshops cannot begin the process of purchasing materials until payment is received. We appreciate your understanding in this respect.

We do accept Paypal Credit which offers no interest on purchases paid off within 6 months. Learn more here >

We are required to charge sales tax for several states. You can find more details on our tax policies page.

Each piece will have a lead time listed on the product page. This indicates how long it takes to craft your furniture, it does not include shipping time. Lead times per product are accurate at the time of printing but are subject to change. We will make every effort to inform you of any change in lead time while your order is in process.

Cancelling or changing an order that has already been placed may involve additional fees. See our Returns & Cancellations policy page for more information.

The process of crafting your pieces does take time, so it's not unusual for several weeks to go by without any updates. There is no need to be concerned. We will contact you if there are any issues with your order.

Shipping & Delivery

No, the per product lead time is specific to that item. Shipping time should be added and can be determined prior to final purchase. Estimated shipping times can be found on the product page along with the crafting lead time.

Shipping can take anywhere from 2-10 weeks depending on your location.

Shipping charges are between $149 and $249 for orders under $3500. Orders over $3500 receive free shipping. See our shipping page for more details.

Typically we will ship your order when every item is complete. Any shipping fees you initially pay make this assumption. If you would like to ship your order as pieces finish, additional shipping fees will apply. Please contact our sales team for more information about split deliveries.

You can expect regular email updates regarding the crafting and shipping of your furniture. For any further questions, please call us toll free at 1-888-390-5571, use the chat box at the bottom right, or send us an email via our contact form.

If you have logistical challenges in accessing your home (narrow driveway, multiple flights of stairs, only available evenings etc.) please notify our sales team as soon as possible. Additional delivery fees may apply.

We will ship to any residence, business, port or transportation hub in the continental US. You would be responsible for arranging further transport of the order.

Depending on the level of access, we may be able to ship to an island. However, in most cases we will ship to a local storage facility or port. You would be responsible for arranging further transport of the order. Please contact us to discuss options.

We can store your order for up to 30 days at no charge, after that fees may apply. Please see our shipping page for more information.

Contact us at 888-390-5571 while the team are still in your home if possible. We will assist you in real time to resolve any concerns. If your delivery occurs when our office is closed, photograph and document any issues on the paperwork provided so we can follow up with you appropriately. Please email us any photos to info@vermontwoodsstudios.com for review.

Furniture Care

See our furniture care page for specifics on how to care for your pieces

Should your wood or outdoor furniture fail at any time during the life of the original owner because of workmanship or a failure of the wood or recycled plastic (POLYWOOD) materials, we will either repair or replace it at our discretion. To learn more, visit our lifetime guarantee page.

Issues not covered can include environmental damage such as humidity or dampness, damage incurred through improper movement, or the use of unsuitable cleaning products. See our lifetime guarantee page to learn more.

If you experience any failure of your furniture in the future, contact us to discuss resolutions. We will try to help you even if the breakage is not covered under our lifetime guarantee.

Exposure to extreme temperatures or temperature changes can affect the condition of your furniture. Wood is most likely to crack when the climate in a home suddenly changes from hot and humid to cool and dry. We do not cover this type of cracking in our lifetime guarantee. Keep your home temperature regulated with air conditioners during hot months and humidifiers in dry conditions. Store table leaves as close to the table as possible.

Avoid placing furniture in front of radiators, fireplaces or any other heating units.

Exercise caution when moving heavy pieces. Use at least two people to lift the furniture, one person at each end. Be sure to lift from the bottom of case pieces, and never slide tables, chairs, beds or dressers along the floor. Sliding your furniture can damage your floor and the furniture legs.

Outdoor Furniture

Over ninety percent of this POLYWOOD product is made from post-consumer plastic bottle waste, such as milk and detergent bottles or other HDPE post industrial waste material.

No, the color in POLYWOOD is distributed evenly throughout the furniture. The color pigment is blended in during the fabrication process.

Some models unfold right out of the box with no assembly necessary, others require minor assembly. Those that require assembly typically take about 5 - 30 minutes to complete and include basic tools with simple instructions.

For regular maintenance, simply wash POLYWOOD products with soap and water. For more thorough cleaning or to remove fungi, use a solution of 1/3 bleach and 2/3 water. Fungi can also be removed using any readily available anti fungal product.

A high-pressure power washer may be used for regular maintenance to keep your furniture looking like new. Pressure should not exceed 1,500 psi, which is the equivalent of a car wash. The surface texture may require the use of a soft bristle brush to get into the creases.