Free delivery & set-up $3,000+ American Flag Made in USA | Lifetime guarantee

Furniture FAQ's

Shopping

The short answer:

Vermont Woods Studios is a a small company devoted to environmentally-friendly practices, American-made products and labor, and, above all, high-quality furniture made from sustainably harvested North American woods (or recycled plastics for our outdoor furniture). We have a friendly and knowledgeable sales staff available by phone, email or live chat seven days a week, hardwood furniture made to order solely by Vermont craftsmen, and a comprehensive network of shipping companies that deliver to all 50 states and even internationally. In addition, we plant trees to rebuild rainforests, are on a mission to save the monarch butterfly from extinction, and we regularly get out of the office to serve our community.

The long answer: Why buy from us?

At our furniture showroom Stonehurst, in Vernon, Vermont, you can see a sampling of pieces made by each of our craftsmen and address your questions directly to our knowledgeable sales staff. If you can’t manage a trip to our Vermont showroom, please give us a call to learn all you need to know about our furniture. We are happy to provide you with an in-depth understanding of our products, how they are crafted, our woods and finishes and any other details you may want to know. We can even send wood and finish samples to your home.

Yes. Though our catalog does not contain all of the inventory you see online, it does have beautiful, high-resolution images of our wood furniture that not only highlight the beauty of our furniture in person but provides decorating and design ideas.

Please visit our catalog page to get your copy.

You can see our current sales, coupons and discounted furniture on our Fine Furniture Deals & Discounts page.

Yes, because all of our wood furniture is made to order, we can often customize the dimensions of our products. Contact us for a quote.

Furniture Construction and Finishes

Furniture construction varies from piece to piece, craftsman to craftsman. All of our construction details are listed on our product pages. Contact us if you would like more details on the construction of your furniture.

Each of our craftsmen uses different finishes and finishing methods on their furniture. Visit our finishes pages to see what type of finish each craftsman uses or use the “construction details” tab on the product pages to see the finish used on the furniture you are interested in.

We strive to make our furniture with toxic-free wood (see: Truly Green Furnishings: Chemical Free Organic Furniture). All of our wood is kiln-dried hardwood. Our craftsmen use water-based glues that are low in chemicals and are sealed into the wood. All furniture finishes have some level of VOCs but we consistently use low VOC finishes, which means once the finish is dried, the VOCs are mostly gone.

If you have a preference for finish, let us know and we can see if our craftsmen can accommodate.

If you are still unsure about how our finishes will interact with your chemical sensitivity, please let us know more about your particular sensitivities as well as what products you are interested in and we can discuss your options.

In certain cases when it is necessary for design or construction reasons, we use high-quality, furniture-grade, veneered plywood. Unlike cheap, laminate veneers that are pasted onto particle board (or other manufactured substrates) and flake away over time, furniture grade plywood, like those used in high end cabinetry, are made from thin sheets of real Cherry, Maple, Walnut or Oak and adhered to a wood core plywood.

Delicate design structures like the curve of the headboard on our Holland or Sarah sleigh beds require these real wood veneers. Similarly, the sides of case pieces are often made up of veneers. In these circumstances, veneers allow the wood to breathe and prevent your furniture from becoming misshapen over time.

 

Furniture Care

Visit our furniture care page to learn how to care for your hardwood furniture and what products we recommend for cleaning and maintenance.

Always be careful when moving heavy pieces. Use two people, one at each end, to lift pieces, being sure to lift from the bottom and never from the top of case pieces. Never slide tables, chairs, beds, dressers or other furniture along the floor. Sliding pieces could hurt your wood floor and damage furniture legs by applying too much sideways pressure.

Exposure to extreme temperatures or temperature changes can affect the condition of your furniture. Wood is most likely to crack when the climate in a home suddenly changes from hot and humid to cool and dry. We do not cover this type of cracking in our lifetime guarantee. Keep your home temperature regulated with air conditioners during hot months and humidifiers in dry conditions. Store table leaves as close to the table as possible.

Avoid placing furniture in front of radiators, fireplaces or any other heating units.

Be sure that your furniture is stored in a climate controlled facility. Extreme variations in temperature and humidity can harm the wood and the finish, in some cases causing irreparable damage. Check on your furniture periodically to assure temperature and humidity levels are maintained and no cracking or warping is occurring in the wood. If your furniture is damaged due to these circumstances, it will not be covered under your lifetime guarantee.

If you live in an earthquake zone or have small children who might be able to tip over tall case goods (chests, armoires, china cabinets, 4 drawer vertical file cabinets, tall bookcases) we strongly recommend using some type of tip-over prevention device. Your local hardware store will be able to advise on specifics such as fastening the case to a wall using brackets, screws or wall straps.

Crafting and Shipping

Every time you place an order with Vermont Woods Studios, our craftsmen start the process of making your furniture from scratch (see: Made to Order Furniture: Good Things Take Time).

The best way to find out the estimated lead times on the furniture you are interested in is to check the “Lead Time” tab on the product page.

If you need your furniture faster, check out our Quick Ship items or call and ask about rush crafting fees available on select items.

Our lead times can be anywhere from 4-12 weeks for crafting and an additional 1-5 weeks for shipping and delivery. Each product page gives an estimated shipping time based on the average product crafting time as well as your location. The time spent crafting and shipping your furniture ensure that we are producing a quality product that is transported with care.

We also have a variety of products available for quick ship, which only take three weeks to craft.

For more details on the our lead times, visit our Shipping and Delivery page.

At Vermont Woods Studios, we represent several different furniture makers throughout Vermont. The time frame for crafting your furniture depends on which studio is crafting your items, what's in their queue at the time of purchase, and the complexity and/or degree of customization of your furniture. We can give you a pretty good estimate of crafting time once we know which items you are interested in and where you live. Above all, we want to assure you that we will get your furniture to you as soon as possible, without compromising our high standards of quality.

Yes, we ship internationally! Current exchange rates often help to offset the cost of international shipping. Customers in Canada will find purchasing from Vermont Woods Studios to be much like their domestic purchasing processes, however shipping, duties and fees must be quoted for each individual order prior to the sale.

In addition, please consider the following:

  • Customers in Europe, Asia, Africa and other overseas locations should be aware that certain additional charges for shipping, crating and import duties will apply
  • Please be advised that we take responsibility for the quality and integrity of your furniture only while it is in the USA. Customers are responsible for insuring their furniture once it has left USA territory
  • Our lifetime guarantee does not apply to furniture shipped internationally. Customers should have their furniture checked for quality before it is transported outside of the USA as we cannot be responsible for shipping damage or product repair outside of the USA
  • We typically advise overseas customers seeking a competitive price that a minimum order of $25,000 is required to overcome the additional costs of shipping and importation
  • Items shipped internationally are not returnable

Outdoor Furniture

Over ninety percent of this POLYWOOD product is made from post-consumer plastic bottle waste, such as milk and detergent bottles or other HDPE post industrial waste material.

No, the color in POLYWOOD is distributed evenly throughout the furniture. The color pigment is blended in during the fabrication process.

Some models unfold right out of the box with no assembly necessary, others require minor assembly. Those that require assembly typically take about 5 - 30 minutes to complete and include basic tools with simple instructions.

For regular maintenance, simply wash POLYWOOD products with soap and water. For more thorough cleaning or to remove fungi, use a solution of 1/3 bleach and 2/3 water. Fungi can also be removed using any readily available anti fungal product.

A high-pressure power washer may be used for regular maintenance to keep your furniture looking like new. Pressure should not exceed 1,500 psi, which is the equivalent of a car wash. The surface texture may require the use of a soft bristle brush to get into the creases.

Ordering and Payment

We accept check, money orders, American Express, MasterCard, Visa and PayPal.

Credit cards are charged at the time of sale. Your furniture is made to order and your craftsman cannot begin the process of purchasing wood and crafting until payment is processed. We appreciate your understanding and support of our woodworkers in this respect.

We do accept PayPal Credit which allows you to buy now and pay later. There are no fees or interest if your balance is paid in full within 6 months of purchase. Learn more about how to use PayPal credit here:

Except as noted below, we do not charge taxes if you live outside of Vermont and your items are delivered to your non-Vermont residence. Some states, however, may require that you report your purchase to the IRS. Vermont residents must pay the 6% Vermont State sales tax, plus any additional applicable local taxes.

Exceptions: Because orders for Hubbardton Forge lighting products are shipped directly from the manufacturer (who does charge sales tax for orders shipped to California) we must collect the CA State sales tax of 7.25% with your order.

Yes. We have implemented the strongest security available for Vermont Woods Studios from GlobalSign and PayPal. The GlobalSign SSL Security Certificate software enables the use of digital certificates which confirm that your browser is communicating securely with our website. If you have any questions about our security and privacy policies, the practices of our website, or your dealings with our website, please contact our customer service team.

You can expect regular email updates regarding the crafting and shipping of your furniture. For any further questions, call us toll free at 1-888-390-5571 or send an email to info@vermontwoodsstudios.com.

Wood furniture orders can be cancelled within in 72 hours with a $100 restocking fee. Wood furniture orders cancelled after production has begun are subject to a 25% restocking fee.

Most items can be returned within 30 days, less a 40% restocking fee. Outdoor furniture and custom orders cannot be cancelled or returned. The customer is responsible for all return shipping fees

To learn more about these policies, please visit our Returns & Cancellations page.

Should your wood or outdoor furniture fail at any time during the life of the original owner because of workmanship or a failure of the wood or recycled plastic (POLYWOOD) materials, we will either repair or replace it at our discretion. To learn more, visit our lifetime guarantee page.

We always strive to keep our customers satisfied. If you experience any failure of your furniture in the future, contact us to discuss resolutions.