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Furniture Sales & Customer Service Representative
Title: Furniture Sales & Customer Service Representative
Company: Vermont Woods Studios
Location: Vernon, VT
Status: Full-Time Position
Start date: February 2024
Company Profile: Vermont Woods Studios is a growing ecommerce company. We sell handcrafted furniture that's made in Vermont and shipped all across the United States. Our primary retail channel is our website although we also maintain a unique rural showroom in Vernon, Vermont.
Company Mission: At Vermont Woods Studios we believe that businesses have a responsibility to make the world a better place. We are a mission-driven company, existing because we have a passion for the environment, fine woodworking and a commitment to excellence. If those ideals speak to you, read on.
About the Job:
- This a full time, mid level, salaried position
- We are looking for someone with the intellect, skills & motivation to learn and grow with our company, long term
- Creative, innovative, energetic problem solving is at the heart of the job
- We are looking for someone to provide a 5-Star exceptional customer experience
- This person will work collaboratively with our marketing and logistics teams to consistently deliver high customer satisfaction
- Extensive on the job training provided
- Work schedule - 5 day (40 hour) workweek, M-F (Saturday coverage 1 day per month)
- Work location is 538 Huckle Hill Rd in Vernon, VT, a non-smoking facility
- Hybrid workplace: opportunity to work remotely
Job Description: Furniture Sales & Customer Service Associate
- Traditional sales responsibilities and activities such as answering customer inquiries, working with showroom customers, lead follow up, processing sales and CRM upkeep
- Customer issue resolution, before, during and after the sale
- Works with shipping partners and delivery logistics team helping ensure our furniture arrives from our workshops and is delivered to our customers safely and efficiently
Qualifications:
- Sales & Customer Service experience, particularly with furniture and/or high-end goods
- Familiarity with CRM systems and practices
- Problem solving & decision making expertise
- Office administration and customer service experience
- Professional demeanor via phone, email and in person
- Tech savvy, driven, dedicated and willing to go the extra mile
- Achievement oriented. Motivated. Self starter
- Experience with furniture, woodworking, interior design a plus
- Track record of over-achieving in above areas
- Team player
Education:
- High school graduate (required)
- Associates or bachelors degree (preferred)
Skills:
- Ability to learn quickly and juggle multiple projects in a team setting
- Strong, efficient work ethic
- Ability to work independently & prioritize workload
- Flexibility with changing priorities
- Attention to detail
- Excellent communication & writing skills
- Ability to maintain confidentiality
- Comprehensive and consistent note taking in CRM software
- Strong administrative and organizational skills
- Proficiency with basic software, including Mail, MS Word & Excel or similar Google software
- Experience with Quickbooks or shopping cart software a plus
- High tolerance for ambiguity
Working Locations/Conditions:
- Vermont Woods Studios - Main office building and showroom is located at 538 Huckle Hill Road, Vernon, VT 05354 (a non smoking facility)
- Some opportunity for remote work
Compensation and Benefits:
- Salary negotiable
- Health, medical, dental, vision insurance stipend $8400/yr
- Paid time off - 2-6 weeks/year, accrued commensurate with years of service
- Holiday pay
- SEP IRA funded based on annual company net profit
- Annual bonus based on individual & team performance & company net profit
- Employee discount
How to Apply:
- Apply via Indeed or directly on our website (https://vermontwoodsstudios.com/pages/employment)
- Be sure to provide resume, salary history, cover letter and best contact phone number
Timeframe:
Start date - February, 2024
Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Sales and Customer Service: 3 years (Preferred)
Ability to Commute:
- Vernon, VT 05354 (Required)
Ability to Relocate:
- Vernon, VT 05354: Relocate before starting work (Required)
Work Location: In person