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Furniture Sales & Customer Service Representative

Title: Furniture Sales & Customer Service Representative

Company: Vermont Woods Studios

Location: Vernon, VT

Status: Full-Time Position

Start date: February 2024

Company Profile: Vermont Woods Studios is a growing ecommerce company. We sell handcrafted furniture that's made in Vermont and shipped all across the United States. Our primary retail channel is our website although we also maintain a unique rural showroom in Vernon, Vermont.

Company Mission: At Vermont Woods Studios we believe that businesses have a responsibility to make the world a better place. We are a mission-driven company, existing because we have a passion for the environment, fine woodworking and a commitment to excellence. If those ideals speak to you, read on.

About the Job:

  • This a full time, mid level, salaried position
  • We are looking for someone with the intellect, skills & motivation to learn and grow with our company, long term
  • Creative, innovative, energetic problem solving is at the heart of the job
  • We are looking for someone to provide a 5-Star exceptional customer experience
  • This person will work collaboratively with our marketing and logistics teams to consistently deliver high customer satisfaction
  • Extensive on the job training provided
  • Work schedule - 5 day (40 hour) workweek, M-F (Saturday coverage 1 day per month)
  • Work location is 538 Huckle Hill Rd in Vernon, VT, a non-smoking facility
  • Hybrid workplace: opportunity to work remotely

Job Description: Furniture Sales & Customer Service Associate

  • Traditional sales responsibilities and activities such as answering customer inquiries, working with showroom customers, lead follow up, processing sales and CRM upkeep
  • Customer issue resolution, before, during and after the sale
  • Works with shipping partners and delivery logistics team helping ensure our furniture arrives from our workshops and is delivered to our customers safely and efficiently

Qualifications:

  • Sales & Customer Service experience, particularly with furniture and/or high-end goods
  • Familiarity with CRM systems and practices
  • Problem solving & decision making expertise
  • Office administration and customer service experience
  • Professional demeanor via phone, email and in person
  • Tech savvy, driven, dedicated and willing to go the extra mile
  • Achievement oriented. Motivated. Self starter
  • Experience with furniture, woodworking, interior design a plus
  • Track record of over-achieving in above areas
  • Team player

Education:

  • High school graduate (required)
  • Associates or bachelors degree (preferred)

Skills:

  • Ability to learn quickly and juggle multiple projects in a team setting
  • Strong, efficient work ethic
  • Ability to work independently & prioritize workload
  • Flexibility with changing priorities
  • Attention to detail
  • Excellent communication & writing skills
  • Ability to maintain confidentiality
  • Comprehensive and consistent note taking in CRM software
  • Strong administrative and organizational skills
  • Proficiency with basic software, including Mail, MS Word & Excel or similar Google software
  • Experience with Quickbooks or shopping cart software a plus
  • High tolerance for ambiguity

Working Locations/Conditions:

  • Vermont Woods Studios - Main office building and showroom is located at 538 Huckle Hill Road, Vernon, VT 05354 (a non smoking facility)
  • Some opportunity for remote work

Compensation and Benefits:

  • Salary negotiable
  • Health, medical, dental, vision insurance stipend $8400/yr
  • Paid time off - 2-6 weeks/year, accrued commensurate with years of service
  • Holiday pay
  • SEP IRA funded based on annual company net profit
  • Annual bonus based on individual & team performance & company net profit
  • Employee discount

How to Apply:

  • Apply via Indeed or directly on our website (https://vermontwoodsstudios.com/pages/employment)
  • Be sure to provide resume, salary history, cover letter and best contact phone number

Timeframe:

Start date - February, 2024

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday

Education:

  • High school or equivalent (Required)

Experience:

  • Sales and Customer Service: 3 years (Preferred)

Ability to Commute:

  • Vernon, VT 05354 (Required)

Ability to Relocate:

  • Vernon, VT 05354: Relocate before starting work (Required)

Work Location: In person

Apply Now