Please note that your furniture is being made to order, especially for you. Once an order is placed, we do our best to expedite crafting so your furniture will arrive to your home asap. When possible, we contact your craftsman the day of your order and the process of purchasing wood and scheduling crafting begins. Because finished pieces have been made for a specific customer it is very difficult for us to re-sell cancelled orders.
You can avoid cancellation fees by letting us know if your order is tentative and asking us to hold it for a few days prior to putting the process of crafting in motion.
If you are unable to take delivery of your furniture when crafting is complete, please contact us to arrange for temporary storage.
Orders are considered abandoned after 6 months of storage if the customer has not made special arrangements. Abandoned orders are subject to a 50% restocking fee, plus actual shipping charges
We are happy to process a price adjustment for you if we reduce the price of any furniture item that you have ordered from us within 10 days from the date that you submit your order. Items must be purchased at the original full price. We cannot make price adjustments on marked down, clearance, Copeland Furniture or customized items. Price adjustments are not available for shipping charges.