When it comes to shipping handcrafted fine furniture, we are the experts. After many years of delivering high quality, handmade heirlooms to homes in all 50 states across America, we have learned a few things which we share below. In order to have a pleasant, stress free delivery experience it is essential to read through this page thoroughly with special emphasis on Furniture Delivery and Inspection. Give us a call if you have any questions or concerns.
Due to the global pandemic, there may be certain limitations and precautions that our shippers are taking to not only protect your health but theirs as well. We are making delivery safer by wearing gloves & masks, avoiding contact and disinfecting.
White glove shipping with in-home delivery is the method we use to transport fine furniture from us to you. Here's how it works. When a furniture maker finishes crafting your order, the pieces are carefully placed on a truck and transported to your home by our shipping partners who specialize in handcrafted furniture delivery.
NOTE: White Glove Delivery may not be an available option in all areas and in this case, it will be No Contact-Threshold Delivery (to your porch, garage or outside your front door). A signature will not be required in this case but instead we will photograph the order at the doorstep for proof of delivery.
We love this delivery method and are pretty sure you will too. Here's why:
White Glove shipping does not apply to POLYWOOD outdoor furniture.
Orders less than $3500 incur the following basic white glove shipping charges:
| Order Total | Shipping Charge |
|---|---|
| $0 - $999 | $149 |
| $1000 - $1999 | $199 |
| $2000 - $3499 | $249 |
Please note: Shipping and handling charges are non-refundable and subject to change
A variety of premium white glove shipping services are available upon request. Please let us know if you require this type of specialty service upon order placement and we will quote the additional charge at that time. With proper planning we can negotiate reasonable white glove shipping premiums for you. Last minute negotiation can be difficult and expensive so we'd like to help you avoid this. Here are examples of premium white glove delivery services:
We are happy to store your furniture at no cost for up to 30 days after it's completion. After 30 days, customers unable to accept delivery will be charged standard industry fees for storage:
If we're shipping a small item (like an occasional table, mirror, night stand or a bench) we may select FedEx, UPS or common carrier as the best option for you. In this case, you will be supplied with all necessary hardware and assembly instructions (typically this means attaching the legs to a table)
Small items, shipped separately incur the following shipping charges on orders that are less than $3500:
| Order Total | Shipping Charge |
|---|---|
| $0 - $999 | $149 |
| $1000 - $1999 | $199 |
| $2000 - $3499 | $249 |
Small item shipping is rarely used on orders over $3500, although occasionally it is necessary to ship a small item separate from the rest of the order. In that case there is no charge.
We ship to Hawaii, Alaska, Canada, Europe and other international locations. Customers in Canada will find purchasing from Vermont Woods Studios to be much like their domestic purchasing processes, however shipping, duties and fees must be quoted for each individual order prior to the sale. Call or email us for details and estimates.
Customers in Europe, Asia, Africa and other overseas locations should be aware that certain additional charges for shipping, crating and import duties will apply. Often exchange rates help to offset the cost of international shipping.
A note about overseas orders (including Alaska & Hawaii): we've had great success shipping furniture overseas however we do want to be sure customers understand there is additional risk. You must have your agent inspect your order thoroughly before it leaves the lower 48 states as we cannot be responsible for any shipping damage that may occur during an overseas shipment. Due to the logistics of servicing furniture overseas, we are unable to offer our standard lifetime guarantee.
Please note: Shipping and handling charges are non-refundable and subject to change
Your POLYWOOD outdoor furniture will be shipped to you free of charge within the contiguous U.S. Typically, POLYWOOD furniture is shipped via FedEx unless an item is too big to meet the FedEx size and weight criteria. Large, over-size items are shipped via common carrier with curbside delivery.
Standard FedEx delivery includes bringing the POLYWOOD furniture to the threshold of your home. It does not include bringing the furniture inside. White Glove shipping does not apply to POLYWOOD outdoor furniture.
Free POLYWOOD shipping is offered for most locations in the lower 48 states, with a few exceptions, for example islands and other remote locations where access is particularly difficult. If access to your home or office is difficult, please be sure to let us know at the time of order so we can advise you at that time if additional charges apply.
Many POLYWOOD outdoor furniture products are items that are stocked and they will ship soon after order processing. You can find specifc lead times for POLYWOOD products in the lead time section of the product's description.
VWS does not assume any responsibility or liability where site conditions prevent the delivery of the furniture. It is the responsibility of the customer to determine that the size of the completed furniture can clear doorways and obstacles.
Customers are required to thoroughly inspect their furniture upon delivery and prior to signing the shipper's waybill. Your furniture is insured during transit through the shipper. In the case of damage however, we are only able to assist and file an insurance claim if the customer annotates the damage on the shipper’s waybill.
You are responsible for properly describing any and all damages on the shipper's waybill. Please check the outside of the cartons your furniture is packed in:
We ship to Alaska and Hawaii and internationally. Call or email us for details and estimates.
While most orders arrive in a very timely manner, shipping times cannot be guaranteed. Please note that circumstances do arise that are beyond our control, i.e. - extreme weather conditions, lost or misdirected packages due to carrier errors, and credit card authorization problems. In these rare situations, the delivery time can be delayed a bit and expected shipping times are not guaranteed. We do everything within our control to expedite every order
POLYWOOD orders are shipped via FedEx or common carrier. We are unable to guarantee a specific date or time of delivery at the time of order. Customers will, however receive a tracking number for their shipments, which can be used for online monitoring
At Vermont Woods Studios, each piece of handcrafted furniture is made to order. The current lead time for our craftspeople to complete your furniture is 10-16 weeks, depending on the specific items ordered. Shipping orders to your home takes additional time, as follows:
Depending on where you live, it typically takes about 1-6 weeks for white glove shipping and delivery. That makes the total lead time including crafting and white glove shipping about 11-21 weeks, although the average lead time is 14 weeks.
Small item that can be boxed and shipped via common carrier typically take about 2-10 days for delivery. That makes the total lead time including crafting and standard common carrier shipping about 10-18 weeks, although the average lead time is 14 weeks.
You are responsible for properly describing any and all damages on the shipper's waybill. Damage is rare, because we go to great lengths to avoid it, but it is a possibility that we are prepared to resolve if necessary. Please follow these steps to inspect your furniture while the shipper is present:
Note: In the rare occasion of damage, you must note any damage on the shipper's waybill and follow the steps above so we can assist you and file an insurance claim.
If you are unable to take delivery of your furniture when crafting is complete, please contact us to arrange for temporary storage.
