I Am Not Wealthy, But When I Buy Something, I Want to Love What I Buy

Candid customer reviews of Vermont made furniture.

Vermont Furniture Reviews

Every couple weeks, Sean sends a survey out to customers who have recently had our Vermont made furniture delivered to their homes.  We want to make sure that we’ve met & hopefully exceeded customer expectations.  And of course if we’ve fallen down on the job in any way, we have to ensure we’ve made things right with the customer and upgraded our systems so mistakes don’t happen again.  Surveys also give us a chance to ask our customers what changes they think we should make to better serve their future needs.  Occasionally though, we slip in a question that quite honestly, could be seen as a little self-serving… like:

What were the most important factors in your decision to buy from Us?

Quality craftsmanship is always a recurring theme in response to this question.  Here are some other specific responses that Sean and I were reading today:

  • “We wanted to support a local business when its price-point was the same as large online retailers. The personal touch was important as well”
  • “Styles available; quality and source of woods; friendly, knowledgeable, helpful sales person (Rebecca)”
  • “The guarantee; that it was made in the U.S.; the pleasant people who responded to our question”
  • “You build with walnut and cherry. Best woods for furniture. I had just finished a walnut table and needed the chairs to be of the same wood. The combination is spectacular!”
  • “Price and having a basic design that you were willing to alter, and having had a sale that covered the cost of the alteration to the design. It was also a help that you’re close enough to Boston that I could go arrange the alterations in person – we looked at a several of tables.”
  • Then there was this one from Phyllis W:

“I am not a wealthy person, but when I buy something, I want to love what I buy”

To me, that says it all.  It’s the bottom line and the reason we work so hard to keep this small business in business.  We want our customers to love what they buy.  To Phyllis and everyone who has invested their valuable time in responding to Sean’s customer satisfaction surveys:  thank you for helping us to continually improve and further our mission of furnishing a greener world.  We hope you love your new furniture!

Read more Vermont furniture reviews on our testimonials page and connect with our customers on Facebook.  Also, check out independent reviews on Green People, Site Jabber, Yellow Pages and Yelp.

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This blog is written by your friends at Vermont Woods Studios. Check out our Vermont made furniture and home decor online and visit our showroom and art gallery at Stonehurst, the newly restored 1800s farmhouse nestled in the foothills of the Green Mountains.

Handmade Living Room Furniture: A Customer Review

Handmade Living Room Furniture: A Customer Review
Mallory and Craig of Fort Worth, Texas sent these photos and a customer review of the handmade living room furniture they recently received.

The best part of our work at Vermont Woods Studios is seeing photos of our handmade furniture after it’s been installed in a customer’s home.  I’m happy to say that we’ve put Vermont’s handmade furniture into homes in every state in America (including Alaska and Hawaii) as well as a handful of other countries.  But the drawback to serving such a wide-spread customer base is that we rarely get to install the furniture ourselves and see how it looks.  That makes our customer testimonials and reviews all the more important.

Last week we received this note from Mallory and Craig of  Fort Worth, Texas:

Vermont Woods Folks–   I wanted to let you know (at last!) how much we’re enjoying our stereo cabinet, coffee table, and console table. They’re gorgeous pieces and they’re perfect for our living room. I’ve attached a few photos, so you can see for yourselves.   We’ve been getting constant compliments and questions from friends and family members–so we’re hoping to send some new customers your way!   Many thanks,   Mallory and Craig

The handmade furniture in their photos was crafted in Montpelier, Vermont and is available in the Cherry Moon Furniture Collection and the Vermont Shaker Furniture Collection.  Check out more customer reviews in the testimonials section of our website, in the News and Reviews part of our blog or on Facebook.  If you have questions or you’d like to order handmade living room furniture for your home, give us a call.

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This blog is written by your friends at Vermont Woods Studios. Check out our Vermont made furniture and home decor online and visit our showroom and art gallery at Stonehurst, the newly restored 1800s farmhouse nestled in the foothills of the Green Mountains.