Please note that your furniture is being made to order, especially for you. Once an order is placed, we do our best to expedite crafting so your furniture will arrive to your home asap. When possible, we contact your craftsman the day of your order and the process of purchasing wood and scheduling crafting begins.
Because finished pieces have been made for a specific customer it is very difficult for us to re-sell cancelled orders. You can avoid cancellation fees by letting us know if your order is tentative and asking us to hold it for a few days prior to putting the process of crafting in motion.
Orders abandoned upon delivery are subject to a 50% restocking fee, plus actual shipping charges