Shipping
| Wood Furniture Shipping | Outdoor EverWood™ Furniture Shipping |
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Wood Furniture Shipping |
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White-Glove Blanket Wrap Shipping Option - Free!
Most of our deliveries (except for Copeland Furniture) are done by our award-winning shipping partners. Five reasons why we recommend this free blanket wrap shipping option:
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Shipping Procedure - you are involved - read on!
- Trained and experienced drivers will carefully blanket wrap each piece of furniture and pack it safely onto their truck.
- Transit may take 1 to 6 weeks depending on your location.
- The shipper will work with you to schedule your delivery within a 4-hour window.
- On arrival, your furniture will be brought into your house, unwrapped by the delivery crew and positioned in any room you choose, any required assembly will be completed (such as setting up a bed), and packing material will be removed.
- On arrival, you will carefully inspect each piece to be sure that no damage has occurred during shipping. In the rare case that damage has occurred, customers must note it on the shipper's waybill and contact Vermont Woods Studios as soon as possible.
- See Furniture Delivery and Inspection below.
Standard Item Shipping Option - Free!
If you have a small order that can be shipped via UPS, Fed Ex or common carrier, we may select this as the best option for you. Typically we can use this option for small tables: end tables, sofa tables, coffee tables and bedside tables that can be shipped with the legs detached. Customers will be supplied with all necessary hardware, tools and simple instructions to attach the legs to their tables.
Large Item Express Shipping Option - 10% Upcharge
If you need your furniture delivered faster than the 2-4 weeks estimated for blanket wrap shipping, you may elect express shipping and delivery. Contact us for details. In-store and phone orders only.
Shipping Procedure - you are involved - read on!
- Under the Large Item Express Shipping option, you will receive your furniture within 2-10 days of crafting completion.
- With Large Item Express Shipping, your furniture will be wrapped and boxed in cartons and shipped via an express delivery service.
- The shipper will work with you to schedule a 4 hour delivery window, and the delivery crew will deliver your furniture to your doorstep.
- On arrival, you will need to bring the furniture into your house, unpack it and carefully inspect each piece to be sure that no damage has occurred during shipping. In the rare case that damage occurs, customers must note it on the shipper's waybill and contact Vermont Woods Studios as soon as possible. See Furniture Delivery and Inspection below.
- There will be LOTS of packaging foam and cardboard to dispose of. Can you reuse it to ship holiday gifts, or store items? If not, is there a packaging store nearby that you could donate it to? Please help us reduce our carbon footprint.
- Express shipping and handling charges are non-refundable.
RUSH Craft Shipping Option - 25% Upcharge
RUSH craft puts your order in front of others in our craftsmen's queue AND ships it with our Express shipper. Contact us for details.
Shipping Procedure - you are involved - read on!
- RUSH craft is available for most items. Contact us for details.
- In-store and phone orders only.
- Under the RUSH Craft Shipping option, your furniture will be crafted within 2-3 weeks of order placement.
- Depending on your location, an additional 2-14 days is needed for shipping and delivery.
- Total lead time: 3-5 weeks maximum.
- With Large Item Express Shipping, your furniture will be wrapped and boxed in cartons and shipped via an express delivery service.
- The shipper will work with you to schedule a 4 hour delivery window, and the delivery crew will deliver your furniture to your doorstep.
- On arrival, you will need to bring the furniture into your house, unpack it and carefully inspect each piece to be sure that no damage has occurred during shipping. In the rare case that damage occurs, customers must note it on the shipper's waybill and contact Vermont Woods Studios as soon as possible. See Furniture Delivery and Inspection below.
- There will be LOTS of packaging foam and cardboard to dispose of. Can you reuse it to ship holiday gifts, or store items? If not, is there a packaging store nearby that you could donate it to? Please help us reduce our carbon footprint.
- RUSH craft shipping and handling charges are non-refundable.
Furniture Delivery and Inspection
Regardless of the option you choose for shipping, you are required to thoroughly inspect your furniture upon delivery and prior to signing the shipper's waybill. We have rarely had instances of shipping damage, because we go to great lengths to avoid it, but it is a remote possibility that we are prepared to resolve if necessary.
First, know that your furniture is well-insured during transit. In the rare occasion of damage however, we are unable to assist and file an insurance claim without the customer’s notation of the damage on the shippers waybill.
Please be sure to inspect each piece of furniture individually for damage. You are responsible for properly describing any and all damages on the shipper's waybill.
- If your furniture has been Express Shipped or DIY shipped, check the outside of the cartons your furniture is packed in.
- If the boxes show any evidence of rough handling note this on all copies of the shippers waybill.
- If a delivery crew refuses to wait while you inspect the furniture, note on the waybill that the “driver refused to wait for inspection of contents. Final determination of possible damage to contents will be made when packages are opened after delivery."
- Document any issues or damage (no matter how minor) in detail on the shipper’s waybill and have the delivery crew co-sign the waybill.
- Contact us immediately by calling 888-390-5571 and we will assist you. You will need to email us digital photos of any damage or issues so that we can best determine how to resolve the situation for you.
- If damage is substantial, refuse the item and have the shipper return it to the sender for repair or replacement.
- Minor damage like a scratch or even replacement of a door or drawer, is usually best handled through repairs which are done at your home and performed by experts on behalf of the shipper. We will send new parts for the shipper's furniture medic to install, if necessary.
- If your shipment is missing any pieces, have the driver note the shortage on the waybill. Advise us of any shortage and we will trace the shipment. If the shortage cannot be located within a reasonable time, the missing items will be replaced.
- Shipping and handling charges are non-refundable.
When you receive furniture with an oil finish you may notice that the wood is still tacky from the last layer of oil we have applied in the studio. Not to worry. Just use a clean, soft cloth and wipe down the surface of the wood. Then refer to any special care instructions about your furniture for the additional oiling that is required for these pieces (for example here are special care instructions for the Modern American Furniture, Modern Shaker Furniture and Contemporary Craftsman Furniture Collections).
- Free shipping is offered for most locations in the lower 48 states, with a few exceptions, for example islands and other remote locations where access is particularly difficult. If access to your home or office is difficult, please be sure to let us know at the time of order so we can advise you at that time if additional charges apply.
- Custom Artisan Furniture and Rustic Barnwood furniture do not include free shipping. Contact us for shipping quotes to your home.
- Standard DIY Free Shipping for Copeland Modern Furniture does not include white glove delivery. You may upgrade to White Glove Delivery for an additional charge.
- Free standard delivery for our Everwood (including polywood) outdoor furniture is via express carriers, rather than white glove delivery.
- Free standard delivery for small orders (mirrors, nightstands, end tables, coffee tables, sofa tables, small dining tables, small writing desks, small file cabinets, stools and single chairs-- if these items are not part of a larger order > $2000) is via express carriers rather than white glove delivery.
International Shipping:
- We ship to Canada and other international locations.
- Often exchange rates help to offset the cost of international shipping.
- Customers in Canada will find purchasing from Vermont Woods Studios to be much like their domestic purchasing processes, however shipping, duties and fees must be quoted for each individual order prior to the sale. Call or email us for details and estimates.
- Customers in Europe, Asia, Africa and other overseas locations should be aware that certain additional charges for shipping, crating and import duties will apply.
- We typically advise overseas customers seeking a competitive price that a minimum order of $25,000 is required to overcome the additional costs of shipping and importation.
- Please review our Returns and Cancellations policy for international orders.
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Outdoor Everwood™ Furniture Shipping |
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Free Shipping- EverWood™ Outdoor Poly Furniture
Your EverWood outdoor furniture will be shipped to you free of charge within the continental USA. Typically, we ship poly wood furniture via UPS unless an item is too big to meet the UPS size and weight criteria. Large, over-size items are shipped via common carrier.
Standard UPS and common carrier delivery include bringing the poly wood furniture to your home. They do not include bringing the furniture inside.
Free shipping is offered for most locations in the lower 48 states, with a few exceptions, for example islands and other remote locations where access is particularly difficult. If access to your home or office is difficult, please be sure to let us know at the time of order so we can advise you at that time if additional charges apply.
EverWood™ Furniture Delivery Times and QUICK SHIP
Many EverWood outdoor furniture products are QUICK SHIP items that are stocked and they will ship within 1-5 business days of order processing. All other orders will ship within two weeks of order placement with the following notations:
- Please check on the individual item pages to find out how long your order will take to ship
- Our most popular cushion fabric colors are stocked and cushions in those fabrics are made to order immediately upon order processing, and shipped within 2 weeks or order placement. See chair product pages for fabric color options.
- Specialty and custom cushion fabric colors are also made to order and take 3 weeks to craft and ship
- PlasTeak and Euro products are made to order and take 2-3 weeks to craft and ship
- During peak seasons some items may require 1-3 weeks to ship. If this is the case, we will email you with details upon order placement
In a RUSH? Please contact us to expedite your outdoor furniture crafting and shipping. A 25% service charge will apply.
EverWood™ Furniture Delivery and Inspection
You are required to thoroughly inspect your EverWood™ outdoor furniture upon delivery and prior to signing the shipper's waybill. We have rarely had instances of shipping damage, because we go to great lengths to avoid it, but it is a remote possibility that we are prepared to resolve if necessary.
First, know that your furniture is well-insured during transit. In the rare occasion of damage however, we are unable to file an insurance claim without the customer’s notation of the damage on the shippers waybill.
Please be sure to inspect each piece of furniture individually for damage. You are responsible for properly describing any and all damages on the shipper's waybill. Check the outside of the cartons your furniture is packed in:
- If the boxes show any evidence of rough handling note this on all copies of the shippers waybill.
- If a delivery crew refuses to wait while you inspect the furniture, note on the waybill that the “driver refused to wait for inspection of contents. Final determination of possible damage to contents will be made when packages are opened after delivery.
- Document any issues or damage (no matter how minor) in detail on the shipper’s waybill and have the delivery crew co-sign the waybill.
- Contact us immediately by calling 888-390-5571 and we will assist you. We may ask you to email us digital photos of any damage or issues so that we can best determine how to resolve the situation for you.
- If damage is substantial, refuse the item and have the shipper return it to the sender for repair or replacement.
- If your shipment is missing any pieces, have the driver note the shortage on the waybill. Advise us of any shortage and we will trace the shipment. If the shortage cannot be located within a reasonable time, the missing items will be replaced.
EverWood™ Furniture Returns, Exchanges and Cancellations
Please review our EverWood outdoor patio furniture Returns, Exchanges and Cancellations policy
Alaska, Hawaii and International Shipping
- We ship to Alaska and Hawaii and internationally. Call or email us for details and estimates.
Approximate Shipping Times are Not Guaranteed
- While most orders arrive in a very timely manner, shipping times cannot be guaranteed. Please note that circumstances do arise that are beyond our control, i.e. - extreme weather conditions, lost or misdirected packages due to carrier errors, and credit card authorization problems. In these rare situations, the delivery time can be delayed a bit and expected shipping times are not guaranteed. We do everything within our control to expedite every order.
- Polywood orders are shipped via UPS or common carrier. We are unable to guarantee a specific date or time of delivery at the time of order. Customers will, however receive a tracking number for their shipments, which can be used for online monitoring.
