We ordered the Custom Maple Espresso Sideboard and requested that wine racks be added. From start to finish, the ordering, customizing, building and delivery of the furniture was a breeze. We were able to provide input on many details of the sideboard (stain color, glass color, size, etc) and we got exactly what we wanted. Rebecca at Vermont Woods Studios was so easy to work with and the craftsmen are obviously very skilled. They were able to turn my very rudimentary drawing into a work of art! We now have a beautiful piece of furniture that's well made, sturdy and built to last. I highly recommend ordering from this company, they are top notch!
The bed's beautiful. The delivery people were friendly. Everything went perfectly. Thank you very much.
Good follow up. Everything is great. We totally love the pieces. The guys who delivered were as nice as they were efficient. Great experience all around. I may be back to you for a kitchen table before too long. Thank you!
The furniture is FANTASTIC - really, really beautiful. And delivery was super-smooth, went off without a hitch! Thanks again for your help with everything!
My Husband and I just wanted to let you know that our coffee table was delivered today. It is absolutely beautiful. It was wrapped in many layers and arrived in perfect shape. Please let the craftsmen know what a wonderful job they did on it. We need some dressers for our master bedroom and we will definitely consider ordering from you again.
The furniture was just delivered. It is fantastic. Exactly what we expected and maybe even better!
Oh my gosh! Beautiful! And it fits so wonderfully in my pretty room. Thank you so much for the wonderful phone call and email!
Ordered a table for our new kitchen. Product, customer service, delivery was all as promised. Table is simple elegance at a very reasonable price.
Thank you for building handcrafted furniture!
It was a wonderful experience. We are so delighted to find a retailer who shares our values in so many ways. It could not have been better. Thank you!
Excellent customer service and beautiful table, will love it for many years to come, Thanks!
Had to reject initial delivery. Incorrect model of bed was delivered. Subsequent delivery and set-up was great!
I changed my order from double to queen without any trouble. Delivery was great! Beautiful, well made bed and excellent service all around.
The bed just arrived...it was well worth the wait! It is beautiful! Great delivery experience. Just took some time!
Just a quick note to let you know that we really love our new cherry table! The wood is beautiful and the craftsmanship is superb. It fits in the space just the way we hoped it would. After living with our beautiful, but very heavy and dark, antique oak table for so long, this new table is like a breath of fresh air in our lives. It's amazing how my tastes and preferences have evolved over time. Thanks for your great help along the way.
We are highly impressed with our new bed--the design is elegant, simple, and brilliantly conceived and executed, seamlessly integrating form and function. The quality of the wood (and stain), construction, and the overall attention to detail are impeccable. We are also delighted with the warm and personal customer service we received from Vermont Woods Studios--the entire process, from ordering to assembling the bed, has been a breeze. The hardest part was the time in between, but this is furniture well worth the wait!
Our new furniture arrived yesterday and is even more beautiful than we had expected. My husband was at home to accept the delivery, so as I was driving home last evening I kept thinking..."suppose I don't like it, maybe we shouldn't have ordered on line, etc, etc". As soon as I walked into the room I took one look and knew we had made the right decision. Of course checking out the details only confirmed it. We had ordered extra shelves and one did not fit. The drivers took it, so we are in need of 1 shelf. Now, I can't wait to have a day off so I can put all of my things into my new furniture!
The bed arrived on Monday with two folks to bring it in and set it up. They did so and all went smoothly. The bed looks great! Fyi, the delivery folks sent multiple emails about scheduling the delivery, answered the phone promptly and responsively. Very satisfied.
Thanks for all the help!!
Tom from the shipping company left about 20 minutes ago. He was running early & was able to make the delivery at noon instead of 3:00 this afternoon. And when he said noon, boy, he meant noon. He drove up a few minutes before 12:00, was very courteous, efficient, unloaded, assembled, cleaned up and was done under 45 minutes. Oh, what about the furniture? It's great. It looks a little pale now but once the cherry darkens a bit over time it'll look just like the photos on your website. Yes, it was worth the wait (just don't tell my co-workers I said that). As a matter of fact, I taking photos back to work so they can see "the goods". (a very demanding lot). Once again, thank you for keeping me informed as to the status of the furniture and the delivery. I appreciate the customer service.
The dressers are fabulous!!! You and Bela did an amazing job. We're so excited. Can't wait to fill them. Thanks again!
How about those rockers! They are perfect! Thanks so much,
Peggy, thanks for the beautiful, natural cherry dining chairs. They are everything I hoped for and more! I rate Vermont Woods Studios "EXCELLENT" on all 4 measures included in your customer satisfaction survey: Quality of product, Ease of ordering, Shipping and delivery and Price. Thanks again,
The table is BEAUTIFUL. I gave it as a housewarming gift and they loved it. Thanks for the green packaging too.
We LOVE the chairs.....had them down on beach only an hour and 'some couple' were sitting in them. They are on our own PRIVATE beach, so they must have looked inviting to sit in. Had my morning coffee watching the sun rise. They are very nice and delivery went smoothly. THANK YOU.
We appreciate your gift of the Green Mountain coffee and Vermont Woods coffee mug, plus the $50.00 gift certificate. We are hoping to put it to good use in the near future. We are enjoying the Shaker cherry sideboard. It is absolutely beautiful and goes so well with our dining table. Below please find our Customer Feedback Form for your information.
Thanks so much!
I wanted to write you to thank you for the excellent customer service I received from Rebecca. I initially wrote to complain that a delivery of a dresser had been made without notice or my confirmation - since I was not home, the dresser ended up at my neighbor's. Rebecca immediately emailed me back, and called, with apologies. I had not expected or thought that anything could be done, but Rebecca arranged for the delivery men to return and move the dresser from my neighbor's to my apartment. I was so impressed by the attention she gave the matter, as well as her ability to redress the situation. The dresser was moved yesterday, without a hitch. Also, the piece I ordered is absolutely beautiful. I look forward to ordering from Vermont Woods Studios in the future, and my neighbor - who housed the dresser for a week - also asked for your website info, as he loved the piece.
I don't usually write letters like this, but I don't usually receive such great service. The true mark of a company is revealed, I think, not by flawless service, but how problems are addressed. This situation was addressed with the utmost care, respect, and competency. I truly thank you and Rebecca for that.
Nice to see you guys getting the recognition you deserve. Vermont Woods Studios is a first class act. Keep up all of the good work!
I loved this piece, and the wonderful table and chairs we received. I blogged about Vermont Woods Studios today. Check it out!
...and keep doing great things!
Dear Peggy and Kendall, Thank you so much for the mug and coffee which I just received. That was a very nice touch - something kind that you didn't have to do. It jogged my memory and now I'm sending photos for you.
The buffet which was customized to my specifications is just what I imagined! It is gorgeous. The delivery was just as promised as well. The two delivery men were extremely courteous and careful. They were also very patient while they waited for me to fully examine the furniture.
I sent you photos of the buffet doors open so you could see that I did make good use of the extra shelves on one side. It's absolutely right for me. I would never have found the perfect buffet in a store.
I do not do much ordering online. I hesitated for a long time before I placed the order. I think the thing that convinced me was an online comment from someone in Camarillo, CA who had visited your shop in the summer to see what it was, then ordered and received their furniture here, less than an hour from our home in Ojai. When I paid the full amount at the outset, a couple of my relatives questioned my wisdom. However, having conversed with Kendall on the phone and by e-mail and having read everything I could find about you on the internet, I felt quite confident that it would turn out all right and that we would receive what we wanted.
My daughter who lives nearby is amazed at how perfect the buffet is in our dining room. I haven't had much company in just two weeks, but the one couple who came over for dinner admired it immediately. Thank you so much for all your patience with my questions and changes. I appreciate so much the customer service you provided. I am definitely a perfectionist, so I am totally pleased with all the care you have taken from planning to constructing to shipping and delivering the buffet.
I am totally happy to support a company like yours which has sustainability at the core of its existence. I am also glad to support the individual craftsmen.
Thank you for everything! I will definitely recommend your company if the opportunity arises. The buffet is absolutely an advertisement for you. I look forward to many years of admiring it in my dining room. I will not forget its source!
Thanks to Peggy and her team I can still enjoy the dining furniture of my dreams. The quality of craftmanship paired with the natural beauty of American walnut wood make this furniture a true treasure. I can wholeheartedly recommend Vermont Woods Studios to anybody who is interested in top notch quality, design and superb service! Keep it up!
I just wanted to let you know that today we received our two tables. They are absolutely beautiful! My wife and I are very pleased with the design and quality of these pieces. We recently retired and moved from our colonial Massachusetts house where we lived and raised our family for more than the past thirty years. We built a contemporary solar-powered green retirement house in sun-filled Albuquerque, New Mexico in the foothills of the Sandia Mountains. We are pleased to now have several of your beautiful tables made in Vermont to tie our New England past to our Southwest future. Thanks so much for your assistance with my orders.
The furniture was just delivered and set up for us. It is beautiful. It is perfect. Thank you for all your back and forth e-mails helping me get the order together. I'm a happy person!
We are very pleased with our handcrafted furniture.The cherry moon bookshelves and bedframe are simple and elegant with artistic style. The process of selecting and purchasing is easy and Peggy is very helpful. Our furniture was delivered in perfect condition and just beautiful quality. I highly recommend this unique furniture.
They made a beautiful mission style bed frame for us (solid cherry). Absolutely no problem customizing certain things for us. The price was probably about a quarter of what I'd expect to pay in a retail store for the quality of furniture we received (extremely high quality craftsmanship, beautiful to look at, superior materials, etc.). My big concern was paying the full price up front and not receiving delivery of the bed frame until a couple months later. I worried that I'd pay and then not receive anything. This definitely did not happen. They delivered the bed frame exactly when they estimated they would. I highly recommend you go with this company. We'll certainly order from them in the future.
This is absolutely fantastic! I can’t thank you enough...This is incredible customer service and follow-through. Thank you SOO much!
Thank you Ken and Breeze! We are enjoying your artistry every night at dinner. Your fine craftsmanship and maple leaf inlays are constantly grabbing everyone's attention and bringing lots of compliments into our home.
We received our beautiful Limbert Tabouret tables today. The quality and beauty of the wood and the excellent craftsmanship exceeded our expectations. The tables are perfect….we love them. Totally gorgeous! BRAVO!!! More beautiful than photos! Perfect service, great packing… doesn’t get any better.
Thank you so much,
Even Milo, the cat loves to admire your gorgeous inlaid maple leafs on my new kitchen table. Thanks a million for this incredible family heirloom!
My wife absolutely loves our new console. Thanks for the excellent craftsmanship and fun experience!