Easy Returns and Exchanges for POLYWOOD® Outdoor Patio Furniture
We're convinced that you will love your POLYWOOD® all weather outdoor patio furniture and we feel certain it will surpass your expectations. But just in case... you can relax and purchase worry-free knowing we offer an easy return and exchange policy for all weather POLYWOOD® furniture pieces.
- Any POLYWOOD® item can be returned, pending inspection, within 30 days of delivery for your choice of a refund, credit or exchange, subject to a 30% restocking fee. Items must be in pristine “as-new” condition.
- Return shipping is the responsibility of the customer.
- Customers are required to contact us prior to POLYWOOD® returns and and we will provide you with a Return Authorization Number RAN and a return shipping label
- Customers are required to include their name, address, phone and Return Authorization Number with POLYWOOD® returns
- Return shipping costs are the customer's responsibility unless of course, we made a mistake and sent the wrong item. In that case please contact us
- After your POLYWOOD® return is received, inspected, and verified to be in original, re-saleable condition we will credit your charge card for the original sale price minus restocking and return shipping fees
- If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund. If you are returning a product that was given to you as a gift, you'll have the option to receive an in-store credit as your refund or to credit the gift giver's original payment account
All POLYWOOD® returns must be in original, re-usable packaging and be received in original, new and pristine re-stockable condition within 30 days of delivery in order to receive a refund. Customers may cancel any POLYWOOD® stock order at any time before it ships with a 15% restocking fee. Once an order is placed on a truck we are unable to cancel it. If an order is refused at the time of delivery without a Return Authorization Number RAN, it will be assessed with a 35% restocking fee and return shipping charges. Special custom order items are not returnable and cannot be cancelled.