We proudly guarantee the craftsmanship and materials in our wood furniture for the lifetime of the original owner. We are meticulous in every aspect of crafting your fine furniture, from hand-selecting the wood, to designing the joinery, to applying a low-maintenance, durable finish.
- Proper care will ensure a lifetime of use from your wood furniture
- Should your wood furniture fail at any time during the life of the original owner because of workmanship or a failure of the wood materials, we will either repair or replace it at our discretion
- This guarantee does not apply to any damage resulting from misuse, abuse, neglect, alteration, unauthorized repairs, changes in ambient humidity, natural disasters, acts of God, accident or normal wear and tear over the years
- Purchaser must provide original bill of sale and is responsible for all shipping and handling costs associated with the product return.
- Custom and modified pieces are excluded. Call or email us for details.
- The natural characteristics of organic wood, for example grain variations and mineral deposits, have no effect on the structural integrity and durability of your furniture and are thus not applicable under the lifetime guarantee.
- All home decor items including tableware, kitchenware, glassware, ceramics, wine and stemware holders, bowls, coasters and cutting boards are excluded from the lifetime guarantee.
- Customer must contact us to discuss details and receive a return authorization number to initiate the lifetime guarantee process.
- Our chairs are designed to support 250 pounds. Routine use of the chairs for weights in excess of this will void our lifetime guarantee.
- The lifetime guarantee does not apply to furniture shipped internationally. Customers should have their furniture checked for quality before it is transported outside of the USA as we cannot be responsible for shipping damage or product repair outside of the USA.
A word about the natural characteristics of wood
Vermont Woods Studios encourages artisans to bring out the genuine inherent beauty of natural wood in every piece of furniture we produce. This means that when other furniture makers are stripping away the characteristic beauty of the wood with chemical processes, we are encouraging artisans to work with natural, distinguishing marks when and where they occur. This makes each piece of our furniture exceptional and unique. Organic markings such as mineral deposits and grain contrasts should not be viewed as flaws, on the contrary, they are true indications of genuine authenticity, much like the nubs in fine fabrics like silk and linen. Read more about the natural characteristics of woods. If you are purchasing cherry wood furniture, be sure to anticipate the occurrence of natural mineral deposits in the cherry wood.
In addition to POLYWOOD's standard 20 year warranty, Vermont Woods Studios backs the product with our own Lifetime Guarantee for residential use. We Are the Only POLYWOOD Retailer Offering This Level of Buyer Protection.
We are meticulous in every aspect of providing your POLYWOOD outdoor furniture and we are proud to stand behind it with a lifetime guarantee on workmanship and materials for all POLYWOOD furniture in residential use. A few details:
- Proper care will ensure a lifetime of use from your POLYWOOD recycled plastic furniture
- Should POLYWOOD furniture fail at any time during the life of the original owner because of workmanship or a failure of the POLYWOOD recycled plastic materials, we will either repair or replace it at our discretion
- This guarantee does not apply to any damage resulting from misuse, abuse, neglect, alteration, unauthorized repairs, natural disasters, acts of God, accident or normal wear and tear over the years
- This guarantee does not apply to the hardware used to assemble the POLYWOOD furniture or to aluminum frames. See hardware specs and maintenance. Hardware is warranted to not break for 5 years of residential use, 1 year of commercial use
- Cushions and upholstery are warranted to be free from workmanship or material defects for 30-days from purchase. This warranty does not apply to normal wear and tear effects on the cushions and upholstery. Neither does it cover damage due to unauthorized repairs or alterations, negligence, misuse or abuse, improper assembly and acts of God
- Woven inserts are warranted to not crack or rot for 5 years of residential use, 1 year of commercial use
- Sling fabric is warranted from becoming non-functional because of loss of dimensional stability from exposure conditions including sunlight, mildew, rot and abnormal atmospheric conditions for 3 years of residential use, 1 year of commercial use. Abnormal or excessive discoloration and fading is covered. It does not cover discoloration from atmospheric pollution or other debris.
- Re: Fading, color change, or color match – POLYWOOD HDPE products are made with UV-stabilizers to minimize fading, however upon exposure to the sun all colors will fade to some degree. To minimize possible fading keep product covered, utilize cushions where applicable, minimize direct sunlight by storing product when not in use or use a UV-protectant
- Rust or corrosion of stainless steel hardware – please see Care and Maintenance information for details on how to maintain your hardware
- Purchaser must provide original bill of sale and is responsible for all shipping and handling costs associated with the product return. Call or email us for assistance