Wood Furniture FAQ's
Do you have a Furniture Showroom?
Because our furniture is all made to order, we do not maintain a large inventory, however we do have several options for those who would like to see our furniture in person. Give us a call or email us and we'll discuss the best option for you:
- If you're looking to see a specific piece that you've found on our website, contact us and we'll link you up with the craftsperson who makes that piece. Oftentimes, our craftspeople have a small showroom adjacent to their studios where they welcome visitors.
- If you're just looking to get a general idea of our quality and craftsmanship, contact us to arrange an appointment in our Vernon furniture showroom. Here we have a small number of pieces made by various craftspeople that can convey an overview of our styles, quality and craftsmanship. We do emphasize-- especially before customers travel any distance-- that this in not your typical furniture showroom. We are located in a small retail space that we use mainly for administrative activities, but we do have a small inventory of furniture items as well as wood and finish samples. We welcome customers warmly but just want to make sure you are aware of our situation and know what to expect.
What is the difference between construction of various lines you carry?
Vermont Woods Studios showcases fine furniture made by some of Vermont's finest furniture makers. We presently offer several furniture lines and will be adding more lines in the near future.
All of the wooden furniture we offer is Vermont Made, solidly constructed and guaranteed for life. Each workshop however does have their time-tested construction and finishing methods and prefernces. Please visit our furniture construction page for more details.
Crafting & Shipping
How long will it take to get my furniture from the date of purchase?
At Vermont Woods Studios, each piece of handcrafted furniture is made to order. The standard lead time for our craftspeople to complete your furniture is 4-12 weeks, depending on the specific items ordered. Then, depending on where you live, it typically takes about 1-6 weeks for shipping and delivery using our FREE White-Glove Blanket Wrap Shipping Option.
Why is there so much uncertainty in the lead time for crafting my furniture?
At Vermont Woods Studios, we represent several different furniture makers throughout Vermont. The timeframe for crafting your furniture depends on which studio is crafting your items, what's in their queue at the time of purchase and the complexity and/or degree of customization of your furniture. We can give you a pretty good estimate of crafting time once we know which items you are interested in. Above all we want to assure you that we will get your furniture to you as soon as possible, without compromising our high standards of quality.
How fast is Express Shipping and how much does it cost?
- Our Express Shiping service takes only about 2-10 days for shipping and delivery.
- There is a 10% upcharge for Express Ship which will appear in your shopping cart at checkout. This charge is waived if the item is small enough to ship via Fed Ex. Select Free Express Shipping in the drop-down menu for crafting and shipping of small occasional tables. Call for details.
Is regular White Glove Shipping and Delivery Free anywhere in the USA?
- Just about. Free shipping is offered for almost all locations in the lower 48 states, with a few exceptions, for example islands and other remote locations where access is particularly difficult. If access to your home or office is difficult, please be sure to let us know at the time of order so we can advise you at that time if additional charges apply.
- Custom artisan furniture and Rustic Barnwood Furniture do not include free shipping. Call or email for details.
- Copeland Furniture includes free shipping and DIY delivery, but white glove delivery is typically $300 extra.
Do you ship internationally?
- Yes, we ship internationally.
- Current exchange rates often help to offset the cost of international shipping.
- Customers in Canada will find purchasing from Vermont Woods Studios to be much like their domestic purchasing processes, however shipping, duties and fees must be quoted for each individual order prior to the sale.
- Customers in Europe, Asia, Africa and other overseas locations should be aware that certain additional charges for shipping, crating and import duties will apply.
- We typically advise overseas customers seeking a competitive price that a minimum order of $25,000 is required to overcome the additional costs of shipping and importation.
- Please be advised that we take responsbility for the quality and integrity of your furniture only while it is in the USA. Customers are responsible for insuring their furniture once it has left USA territory.
- Items shipped internationally are not returnable.
What causes contrasts or grain variations in the same hardwood?
- It is not uncommon to find different grain contrasts in the same piece of solid wood furniture.
- The lighter grain was closer to the tree’s bark (sapwood) and the darker grain was closer to the tree’s center (heartwood).
- Cheaper furniture that is mass-produced is often made of wood that has undergone a multi-step chemical process of bleaching, texturizing and staining in order to masque these natural characteristics of wood.
- At Vermont Woods Studios we prefer the real thing. Particularly with cherry wood, your furniture may include both sapwood and heartwood grains although we attempt to minimize the presence of sapwood. We make every attempt to accurately represent typical wood grain variations in our photos.
What effect do natural markings have on my furniture?
- Natural markings should not be viewed as flaws.
- They have absolutely no effect on your furniture’s durability or structural integrity.
- Mineral deposits and other characteristics are much like the nubs you find in such fine fabrics as silk and linen; they are true indications of genuine quality.
What kind of finish does my furniture have?
- The product description for each piece of our furniture includes the type of finish or finish options you many choose from.
- Most furniture has a clear, non-toxic lacquer, low-sheen, matte finish which is very durable and easily maintained.
- The furniture in our Cherry Moon, American Shaker and Vermont-Made Shaker Collections is available in a choice of hand-rubbed finishes: natural oil or a synthetic/natural oil blend.
- The furniture in our Modern American, Contemporary Craftsman and Modern Shaker Collections features a hand-rubbed natural oil finish.
- The natural oil finish is very beautiful, but customers should understand that it is less resistant to spills and requires periodic oiling (about 1-4 times/year, depending on where you live).
- The synthetic/natural oil blend offers a look and feel much like the natural oil, but provides greater resistance to spills and humidity changes.
How do I maintain the finish?
- We include easy-furniture-care instructions with your furniture.
- Be sure to keep these instructions handy and follow them consistenly throughout the life of the furniture.
What should I use for wood care?
- Although it is not necessary, you may feel free to use commerical polishing products on your furniture.
- Do be sure to use the same type of polish consistently. Your furniture finish may appear cloudy or streaky if oil-based and wax-based polishes are interchanged.
- Products containing silicone oil are not recommended because oil can seep through cracks in the finish into the wood and can ruin a new finish later.
- Never use products containing ammonia as they will harm your finish.
What can I do to prevent damage to my furniture?
- Always use a coaster and/or hot mat, even though the finish is water and heat resistant.
- Placing hot items on furniture can cause a chemical change in the finish that results in white rings or spots.
- Do not place anything with rubber bases or feet on the finish, as the rubber may have a chemical reaction with the finish.
- Lift, don't slide, objects on wood. Place objects on trivets, tablecloths, doilies or others covers to protect the finish.
- Use felt bottoms on trivets, lamps and other decorative objects. Avoid brightly colored felt because its color could leach into the wood. Some experts say brown is the best color choice.
- Keep solvents such as nail polish remover, alcohol and paint thinner away from wood furniture because they can harm the finish. Alcohol is contained in colognes, perfumes and medications as well as in wine, beer and liquor.
- Fingerprints, perspiration and body oils can harm a finish over time, especially on chairs.
- Plants and flower nectar that touch the finish can cause permanent stains.
- Do not leave plastic objects lying on wood surfaces. Color from plastic tablecloths, appliance covers, wrappers, place mats and toys can leach into wood over time. Plastic can also stick to a finish, damaging it when it is pulled up.
- Writing on the finished surface often causes indentations to the finish and wood.
Do I need to use any special techniques when moving my furniture?
- Lift heavy furniture with the help of at least two people- one or more at each end.
- Never slide tables, chairs, beds, dressers or other furniture along the floor. Sliding pieces could hurt your wood floor and damage furniture legs by applying too much sideways pressure.
Does humidity affect my furniture?
- Wood is very sensitive to changes in relative humidity.
- As the weather changes, furniture is constantly expanding and contracting.
- Although our designs and joinery accommodate for the expansion and contraction of solid wood as the humidity changes, wood does best in moderate conditions of around 70ºF to 72ºF and relative humidity of about 50-55%.
- We recommend the use of humidifiers in your home to maintain the appropriate humidity level for your solid wood furniture.
- Wood is most likely to crack when the climate in a home suddenly changes from hot and humid to cool and dry. We do not cover this type of cracking in our lifetime guarantee.
- Avoid placing furniture in front of radiators, heat runs or fireplaces.
- Store table leaves as close as possible to the table so they adjust to the same humidity conditions.
Will sunlight affect my furniture?
- Avoiding bright or direct sunlight will not only keep your furniture from drying out but will also help prevent discoloration.
- It is advisable to avoid spots, especially on cherry furniture, by not leaving items in one place on the surface for long periods of time.
What if I need to place my furniture in storage?
- You should use extreme caution when storing solid wood furniture for any length of time, even when it's stored in a "climate-controlled" facility.
- Extreme variations in temperature and humidity can harm the wood and the finish, in some cases causing irreparable damage.
- If your furniture is damaged due to these circumstances, it will not be covered under your lifetime guarantee.
- If you live in an earthquake zone or have small children who might be able to tip over tall case goods (chests, armoires, china cabinets, 4 drawer vertical file cabinets, tall bookcases) we strongly recommend using some type of tip-over prevention device. Your local hardware store will be able to advise on specifics such as fastening the case to a wall using brackets, screws or wall straps.
- Our chairs are designed to support 250 pounds. Routine use of the chairs for weights in excess of this may have no effect on the life of the chair, however we cannot include this type of use in our lifetime guarantee.
Furniture Descriptions Explained
Some of your bureaus are listed as “8/10 drawer dressers,” “7/8 drawer chests”, etc..
Bureaus described as 7/8 drawer chests or 8/10 drawer dressers, etc., indicate that the top drawer or drawers is/are actually one drawer divided into 2 sections.
Is my furniture made of solid hardwood?
- The majority of our furniture at Vermont Woods Studios is made of all natural solid hardwoods, predominantly maple, cherry, oak and walnut (specifics are provided on each product page and in the construction details section of our website).
- As with most high-end furniture however, our case goods (for example dressers, chests and armoires) often have an unfinished light-weight back made of poplar or birch wood.
- This design enables us to reduce the weight of an item which is important for shipping and moving the item around in your home.
- If you prefer a solid wood back for your case goods, please let us know and we will be happy to customize your pieces for you.
Are veneers used in Copeland furniture?
- Typically Copeland furniture is made using all solid hardwoods. The following Copeland furniture collections incorporate veneer into the sides of case goods (no veneers are used in case goods frames or drawers or in the tables and chairs of these collections). Copeland Berkeley Collection, Copeland Dominion Collection, Copeland Monterey Collection and Copeland Sarah Shaker Furniture.
- Please see the Construction details section of our website to learn more about veneers and other furniture construction techniques.
Are veneers used in other furniture collections?
- Three of our collections, Cherry Moon, American Shaker and Vermont Made Shaker, incorporate veneer into the sides of case goods only (no veneers are used in case goods frames or drawers or in the tables, chairs, or beds in these collections).
- These are high-end collections and the veneer we use is solid wood (natural cherry, maple or walnut) of the highest quality available applied to a solid poplar wood core.
- If you look closely at the sides of these pieces you will notice that wider boards with exquisite grains are used.
- If you prefer solid wood sides for these case goods, please let us know and we will be happy to customize your pieces for you.
- The Vermont Modern Bed and most of our sleigh beds also incorporate veneers in the headboards and footboards, as this is essential for stability, given the characteristics of wood movement. We do have the Slat Sleigh Bed which is a solid wood sleigh bed specifically designed for customers looking for solid wood only sleigh beds.
Measuring & Modifying
How do I measure for my furniture?
- Once you’ve selected your furniture, it’s important to ensure it can fit through all the entryways, elevators and stairways of your home.
- Prior to ordering, be sure to determine whether your new furniture will fit into your space.
- Plan your layout, noting the position of windows, doors, light fixtures, heating vents and electrical outlets.
- Measure height and width of all the doorways, both inside and out, through which your furniture will need to pass.
- Don’t forget to note the dimensions of interior hallways and the presence of fixtures, banisters or interior walls that could limit entryway clearance or be obstacles to movement.
- Measure your furniture’s height, depth and width, along with diagonal dimension.
- Compare residence and furniture dimensions to ensure your furniture will fit through all doorways and passageways.
I have ordered an upholstered dining chair and have chosen to send my own fabric for the seat. How much fabric do I need to send? Where do I send my fabric? How much time do I have to to send it?
- If you ordered 1 or 2 chairs, please send 3/4 yard of 56-inch wide upholstery fabric per chair.
- If you ordered 3 or more chairs,please send only 1/2 yard of 56-inch wide upholstery fabric per chair.
- Additional fabric may be required to accommodate patterns or directionals.
- For leather seats, send 7 square feet of leather per chair.
- Send your fabric to:
VT Woods Studios COM
1135 Industrial Parkway
Lyndon, Vermont 05849
- Be sure to include your name, address and phone number with your fabric.
- Fabric must be received within 3 weeks of your purchase to avoid delay.
I don't see exactly what I need on your website. Would it be possible to modify an existing piece to achieve the dimensions and finish I'm looking for?
Absolutely. Since we build each piece of furniture to order, it is no problem to make modifications and often the price will remain the same, or increase only slightly.
Competitive Pricing Policy
How do I know I'm getting the best value and price on my furniture?
- We are committed to offering you the very best furniture and value you will find anywhere.
- Compare our prices and quality.
- If you find lower prices for the level of quality, customization and service we offer, give us a call.
- We'll match legitimate competitor pricing. For Copeland furniture, please review the details of our low price guarantee.
- Floor samples, damaged items, and other clearance pieces may not qualify. Call for details.
Ordering & Paying
How do I place an order?
- You can shop online by adding items to your shopping cart using the BUY buttons.
- Complete your contact information and then use the checkout function to submit your order.
- If we have any questions or need additional information, we will give you a follow-up call.
- You can also place an order by contacting us toll free at 1-888-390-5571.
How do I pay for my purchases?
We accept MasterCard, Visa and PayPal.
Do you charge taxes?
We do not charge taxes if you live outside of Vermont and your items are delivered to your non-Vermont residence. Vermont residents must pay the 6% Vermont State sales tax, plus any additional applicable local taxes.
How do I track my order?
For questions regarding the status of your order, call us toll free at 1-888-390-5571.
Is the information I give you secure?
- Yes. We have implemented the strongest security available for Vermont Woods Studios from GlobalSign and PayPal.
- The Global Sign SSL Security Certificate software enables the use of digital certificates which confirm that your browser is communicating securely with our website.
- If you have any questions about our security and privacy policies, the practices of our website, or your dealings with our website, please contact our Customer Service team.
Furniture Returns & Cancellations
What is Vermont Woods Studios' return/cancellation policy?
- Returns will be accepted within 30 days if accompanied by a valid sales receipt.
- Items must be in pristine “as-new” condition.
- Pending inspection, a credit or refund will be issued for the item value less a 30% restocking fee.
- Return shipping is the responsibility of the customer.
- Regular orders may be cancelled within 24 hours of placement with a $100 processing fee.
- Regular orders may be cancelled after 24 hours (but within 72 hours) of placement with a 25% processing fee.
- Regular orders may be cancelled after 72 hours of order placement with a 40% processing fee.
- Custom and special orders may not be cancelled or returned.
- Orders abandoned upon delivery are subject to a 50% restocking fee, plus shipping charges.
- We do not accept returns for international orders.
How do I return a furniture item?
- Return shipping is the responsibility of the customer.
- To return your furniture, you first must call (1-888-390-5571) and obtain a return authorization number before returning any item.
- Custom and special orders are not returnable.
I can't read the print size on some of your web pages. Is there a way to make the font bigger?
- Different browser configurations result in different font sizes on your computer screen.
- For MS Windows users, the easiest way to fix this is to simply hold down your CTRL key and press the [+] key at the same time.
- To make the font size smaller hold down your CTRL key and press the [-] key at the same time.
- Mac users use the COMMAND (or Apple) key with the [+] key or [-] key.
Polywood Outdoor Furniture FAQ's
How much of the Polywood plastic lumber is recycled?
Over ninety percent of this polywood product is made from post-consumer plastic bottle waste, such as milk and detergent bottles or other HDPE post industrial waste material.
What is HDPE?
HDPE stands for High Density Polyethylene which is an exceptionally durable plastic that has infinite recyclability-- this is the reason why discarded milk or water jugs last decades when thrown away into the wastestream.
Is the Polywood color only on the surface?
No, the color in Polywood is distributed evenly all throughout the furniture. The color pigment is blended in during the fabrication process.
How solid is this polywood product? What would a chair weigh?
Polywood is as solid as standard lumber. The weight of a chair is similar to that of a hardwood chair averaging 40 to 60 Lbs. each. This means that even in strong winds you won't have to worry about your outdoor lawn and garden furniture blowing away.
Does Polywood contain wood or natural fibers?
It is made from recycled HDPE and does not contain wood or natural fibers.
What is the Polywood hardware made from?
For optimal performance and longevity genuine stainless steel hardware is used throughout. It is an 18-8 commercial grade stainless steel that has an additional “Xylan” protective and cosmetic coating. Although the quality of the hardware has a high level of corrosive resistance, the hardware can show some sign of corrosion in salt air environments over long periods of time. A practical solution to these signs of corrosion would be to wash the Polywood product with soap and water. Use a soft bristle brush to scrub the corroding areas of the hardware. Also, use appliance touch up paint in the appropriate color to protect the hardware. Appliance touch up paint can be purchased online or at local hardware stores.
What are the Cushions made out of?
For the best year around performance in outdoor settings the cushions are made from Sunbrella® Fabrics a reputable US manufacturer of superior durability outdoor fabrics.
Polywood Care & Maintenance
Is Polywood UV protected?
The final product plastic lumber contains UV-inhibited pigment systems that reduce fading to a minimum.
Can Polywood be painted?
It does not need to be painted, stained or sealed in any way due to the durable nature of the material.
Can Polywood be sanded?
Minor scratches can be addressed with a light sanding. It cannot be completely resurfaced using sandpaper.
Is Polywood UV protected?
The final product plastic lumber contains UV-inhibited pigment systems that reduce fading to a minimum.
Is Polywood really mold and mildew proof?
The recycled poly in our Polywood furniture does not absorb moisture, therefor mold and mildew can not grow inside the furniture material and weaken it over time, as with wood furniture. However, if Polywood furniture is placed in a dark, moist area, dew may collect on the surface of the furniture allowing mold or mildew to grow on the surface (see next FAQ for removal). Placing Polywood furniture in a well ventillated area with natural light will help to minimize or eliminate mold and mildew growth.
How do I clean Polywood?
For regular maintenance you simply wash polywood products with soap and water. For more thorough cleaning or to remove fungi, use a solution of 1/3 bleach and 2/3 water. Fungi can also be removed using any readily available anti fungal product.
Can Polywood be power washed?
A high pressure power washer may be used for regular maintenance to keep your furniture looking like new. Pressure should not exceed 1,500 psi, which is the equivalent of a car wash. The surface texture may require the use of a soft bristle brush to get into the creases.
Warranty & Assembly
Is there a lifetime guarantee for Polywood products sold for residential environments?
Yes, we extend our full lifetime guarantee to our Polywood outdoor patio furniture, with the only exception being the hardware joinery mentioned above.
What is the warranty for Polywood prodicts sold for commercial environments?
We warranty offer a one (1) year warranty for Polywood products in commercial use starting from the date of purchase.
Is assembly required?
This furniture requires minimal assembly. Some models even unfold right out of the box with no assembly necessary. Those that require assembly typically take about 5 - 30 minutes to complete and include basic tools with simple instructions. Our staff made a funny video showing how to assemble some of the polywood chairs in our showroom.